With over 100 million users, we get a lot of questions about portals, logins, passwords, district codes, and more. To help you find what you need faster, we’ve created a FAQ. We hope it helps, and be sure to check back for our upcoming parent and student help site!
A: Please contact your school/district for instructions on how to create your account or find your username. After your account has been created, be sure to sign in via the web portal that first time, so that you can reset your password, if necessary, and verify the account is working.
Note: Registration must be done via the school/district web portal.
A: The District Code can be found by signing in to your school’s web portal. When you sign in, the District Code should be visible in the black box located in the lower left-hand corner.
You can also use the app to determine the District Code.
To use app to determine the District Code:
A: Students should contact their school to reset their password. Parents can reset their password through the website as long as the district has enabled this feature. If you encounter any difficulties with the following instructions, please reach out to your school for further assistance.
To reset passwords from your school’s web portal:
A: First, log into your school’s website. While you are there, double-check the district code.
If you are able to log into the website, but not the app, this may be due to a capitalization error. The website is not case sensitive in the username field, but the app is. If your school supports resetting your password via the website, you can check your username in a similar fashion. You can also check with your school to determine the correct capitalization.
To request your exact username:
If you have verified the capitalization and can sign in via the website, send us an email at firstname.lastname@example.org, noting the steps you have taken so far.
A: If you have more than one student attending the same school, or if you were advised to use the same District Code or web address, you can add these students to your account through the web portal.
To add a student via the web portal:
If your students are accessed through different District Codes or websites, you will need to sign out and then back in to view each student, as the District Code is a part of your credentials and assists the app in determing which server to reach out to when verifying your username and password.
A: This can be changed through your school’s web portal.
Note: Your district may have disabled the setup screen. If so, please contact your school administrator directly. Student emails should be changed by contacting the school as well.
A: Features such as GPA, assignment grades, and schedule are configured on a school-by-school basis by your school district’s PowerSchool administrators.
If you believe a feature may have been disabled or left disabled unintentionaly, reach out to your district and let them know. Your school district’s PowerSchool administrators can contact support directly if further assistance is needed to make changes.
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