PowerSchool customer support options

World-class support team of seasoned professionals

PowerSchool's world-class support team of professionals from the technology and education industry provide expert advice on best practices, assistance with technical issues, and help with the PowerSchool SIS.

Customer support website

On our customer support website, you can access a wide-array of self-help resources, including a comprehensive knowledgebase where you can contribute solutions, frequently asked questions and other tips. You can also access product updates, user guides, release notes and archived Tech Notes 24/7 on our customer support website.

Quality assurance

PowerSchool supports an industry-standard quality assurance methodology for customer support interactions. Our support management team performs regular quality evaluations of customer cases to ensure you receive the highest level of customer service.

Comprehensive staff training program

Because student information management is a dynamic and ever-changing business, we recognize the importance of keeping our support staff up-to-date on product and industry information. We offer weekly staff trainings to ensure our team remains current on frequently asked customer questions and to develop their overall product knowledge.

New to PowerSchool?

• IT Directors
• Superintendents
• Teachers
• Private/Parochial
• Parents

PowerSchool services

• Customer Support
• Implementation specialists
• Training

Proactive communications

As a PowerSchool customer, you'll receive a biweekly email communication, Tech Notes, with tips on how to get the most out of PowerSchool for your district, timely documentation based on the seasonal needs of school districts, and general "how-to" and troubleshooting tips.

Customer support hours

PowerSchool Customer Support offers the most comprehensive hours of operation for customer support in the industry. Our support specialists are available from 4:00 a.m. to 5:00 p.m. PST, Monday through Friday (holidays excluded). You may call, email, or use our online self-service portal to contact our support team.