PowerSchool Blog

Improved Knowledgebase Offers Customers an Enhanced Support Experience

By: PowerSchool Team | | 3 Comments | | support, powersource

PowerSchool has invested significantly in providing customers with industry-leading technical support, including vast improvements to the PowerSource Knowledgebase articles that offer customers convenient, relevant, anytime answers to their support questions. Our dedicated Knowledgebase team has made it a top priority to ensure the system offers the most relevant articles, and is easier to use with improved search functionality. Every support case now features a detailed article, readily available for customers to find and read online at their convenience, and it’s often a more efficient option than contacting the PowerSchool support team.

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PowerSchool Offers Customers Expanded Technical Support Hours

By: PowerSchool Team | | 1 Comment | | powersource, support

Once again, our customers have asked, and PowerSchool has delivered! With our customer’s satisfaction as a top priority, PowerSchool is pleased to announce new, expanded live Technical Support hours that now include Saturday availability. Beginning January 4, 2016, we are adding 29 hours of live phone and email support for PowerSchool customers to provide more convenience in resolving any issues they may have.

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PowerSchool Hosted Cloud Environment Migration – What to Expect

By: PowerSchool Web Team | | No Comments | | powerschool, hosting, rackspace

In the past several weeks, we announced the decision to move our private cloud hosting environment to Rackspace. This is a large undertaking, and supports our ongoing effort to provide the best possible service to our customers. As with any endeavor, planning and careful forethought are critical to the success of the mission, and we thank you for your patience during the period of transition to our new private cloud hosting environment.

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